Keith Andrews Trucks (KAT) Auckland has gone inhouse to find its new service manager – appointing Cory Dainton, who's been a technician with the company since 2013.
Dainton started with KAT as a parts rep in Kerikeri and has developed into an employee "held in high regard for his technical ability and desire to take on the hard tasks," says the company.
Dainton says he's looking forward to his step-up in roles: "KAT Manukau is an extremely busy shop – and now, instead of managing one job at a time, I'll have 18 technicians to oversee. 
"It'll be a steep learning curve, but it's an awesome team and I've got heaps of support."
He credits Fuso NZ's training programme as a "massive" aid in his career development: "It's well led, very hands-on and applicable to everyday work – I always come back having learnt heaps." 
Dainton says his aim is to ensure that his team delivers "servicing at 100%. 
"That means every customer leaves 100% satisfied that they've received the best possible service. It's a big ask, but that's our goal and a good team should be able to deliver that."
KAT Auckland branch manager Martyn Dawson says that wherever possible, the Keith Andrews network "will always look to appoint internally. 
"We have high standards and bringing people through who are already clear about those expectations and can lead on that basis makes all the difference.
"Cory's technical ability is highly respected among his colleagues and Fuso NZ. He strives to exceed dealership standards and expectations and his promotion is a great example of the opportunities and pathways open to KAT employees."